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Terms & Conditions
Last updated: April 2026 | Rivaura Hospital, Areekode, Malappuram
Please read these Terms and Conditions carefully before using the Rivaura Hospital website and services. These terms govern your use of our website and healthcare services provided at Rivaura Hospital, Pathanapuram, Areekode, Malappuram.
1. Acceptance of Terms
- By accessing or using the Rivaura Hospital website and services, you agree to be bound by these Terms and Conditions.
- If you do not agree with any part of these terms, you may not access our website or use our online services.
- These terms apply to all visitors, patients, and others who access or use our services.
2. Medical Disclaimer
- The information provided on this website is for general informational purposes only and does not constitute medical advice.
- Content on this website should not be used as a substitute for professional medical consultation, diagnosis, or treatment.
- Always seek the advice of your physician or other qualified healthcare provider with any questions you may have regarding a medical condition.
- In case of a medical emergency, call emergency services (112) or visit the nearest hospital immediately.
3. Appointment Booking
- Appointment requests submitted through our website or phone are subject to availability and confirmation by our team.
- Submitting an appointment request does not guarantee a confirmed appointment slot until confirmed by our staff via phone or message.
- Please arrive at least 10 minutes before your confirmed appointment time. Late arrivals may result in rescheduling.
- Rivaura Hospital reserves the right to reschedule or cancel appointments due to unforeseen clinical emergencies.
4. Patient Responsibilities
- Patients are responsible for providing accurate and complete medical history and personal information to their treating physicians.
- Patients must disclose all medications, allergies, and prior medical conditions relevant to their consultation.
- Payment for services rendered is the responsibility of the patient or their authorised representative.
- Patients are expected to behave respectfully toward all hospital staff and other patients.
5. Fees & Payments
- Consultation and service fees are payable as per the hospital's current fee schedule at the time of service.
- Health package prices displayed on this website are indicative and subject to change without prior notice.
- Rivaura Hospital reserves the right to revise service charges in accordance with operational requirements.
- Payment disputes should be raised with the billing department at the time of service.
6. Website Use
- You agree not to use this website for any unlawful purpose or in a manner that could damage or impair the website's operation.
- You may not attempt to gain unauthorised access to any part of this website or its related systems.
- All content on this website, including text, images, and logos, is the property of Rivaura Hospital and protected by applicable intellectual property laws.
7. Third-Party Links
- Our website may contain links to third-party websites. These links are provided for convenience only.
- Rivaura Hospital has no control over and assumes no responsibility for the content, privacy policies, or practices of third-party websites.
8. Limitation of Liability
- Rivaura Hospital shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or services beyond what is permitted under applicable law.
- Our liability for any claim arising from the use of our services is limited to the amount paid for the service in question.
9. Changes to Terms
- Rivaura Hospital reserves the right to modify these Terms and Conditions at any time. Changes take effect immediately upon posting on this page.
- Continued use of our website after any changes constitutes your acceptance of the new terms.
10. Governing Law
- These Terms and Conditions are governed by and construed in accordance with the laws of India and the State of Kerala.
- Any disputes arising shall be subject to the jurisdiction of courts in Malappuram, Kerala.
11. Contact
- For any questions regarding these Terms and Conditions, please contact us at: Rivaura Hospital, Pathanapuram, Areekode, Malappuram, Kerala.
- Phone: +91 79024 99930 | Email: info@rivaurahospital.com