Rivaura Hospital ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services.
1. Information We Collect
- Personal identification information (name, phone number, email address) provided voluntarily when you contact us, book appointments, or submit enquiry forms.
- Medical information you choose to share when describing symptoms or reasons for consultation — used solely to facilitate your appointment.
- Technical data such as browser type and IP address collected automatically when you visit our website, used only for improving website performance.
2. How We Use Your Information
- To schedule and confirm your appointments with our medical specialists.
- To contact you regarding your enquiries, appointment confirmations, or follow-up care reminders.
- To improve our website content and user experience based on anonymous usage data.
- We do not use your personal information for unsolicited marketing without your consent.
3. Medical Confidentiality
- All patient medical information is treated with strict confidentiality in compliance with applicable healthcare laws and the Clinical Establishment Act.
- Your medical records are accessible only to authorised clinical staff directly involved in your care.
- We do not share your medical information with third parties except when required by law or with your explicit written consent.
4. Data Sharing & Third Parties
- We do not sell, trade, or rent your personal information to third parties.
- We may share contact information with trusted service providers (e.g., SMS/email platforms) strictly to deliver appointment confirmations, bound by confidentiality agreements.
- In emergencies, we may disclose relevant information to emergency responders as permitted by law.
5. Data Security
- We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, or disclosure.
- Website forms are protected using standard encryption practices.
- Physical patient records are stored securely with restricted access controls.
6. Cookies
- Our website may use basic cookies to improve browsing experience. These do not collect personally identifiable information.
- You may disable cookies through your browser settings without affecting access to our website.
7. Your Rights
- You have the right to request access to personal information we hold about you.
- You may request correction or deletion of your personal data by contacting us directly.
- You may opt out of non-essential communications at any time.
8. Changes to This Policy
- We may update this privacy policy periodically. The updated version will be published on this page with a revised date.
- We encourage you to review this policy periodically to stay informed about how we protect your information.
9. Contact Us
- For any privacy-related queries, please contact us at: Rivaura Hospital, Pathanapuram, Areekode, Malappuram, Kerala.
- Phone: +91 79024 99930 | Email: info@rivaurahospital.com